ace653 Privacy Policy

1 Introduction and Scope

ace653 ("we", "our", "ace653 platform") operates a safe and reliable online entertainment platform for users in Bangladesh. This privacy policy applies to all individuals who use the ace653 website ace653.cam.

When you browse our website, create an account, make a deposit or withdrawal, play games, or contact our customer support — you agree to the terms of this privacy policy. Please read this policy carefully, as it contains important information about the protection of your personal data.

ace653 treats user privacy as a top priority. We will never use your information unlawfully or sell it to third parties.

2 What Information We Collect

ace653 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport details (when verification is required)
• Email address and mobile number
• Address and country

2.2 Financial Information

• Last few digits of your bKash, Nagad, Rocket, or Upay account number (full numbers are not stored)
• Transaction history — dates, amounts, and methods of deposits and withdrawals
• Balance and bonus usage records

2.3 Gaming Activity Information

• List of games played, bet amounts, and results
• Session duration and activity types
• History of bonuses and promotional offers received

2.4 Technical Information

• IP address and device type
• Browser version and operating system
• Login and logout time records
• Cookie and session data

4 Purpose of Using Information

ace653 uses the information we collect for the following purposes:

• Account Management: Creating, verifying, and maintaining your account and ensuring secure login.
• Processing Financial Transactions: Correctly processing deposit and withdrawal requests and keeping transaction records.
• Providing Customer Support: Responding to your questions or complaints and ensuring technical assistance.
• Fraud Prevention: Maintaining account security and detecting suspicious activity.
• Legal Compliance: Keeping records in accordance with applicable laws and regulations and responding to lawful requests from government authorities.
• Responsible Gaming: Identifying problematic behaviour and providing assistance to users when needed.
• Service Improvement: Improving the experience, performance, and security of our platform.
• Relevant Communications: Sending important messages about your account, transactions, or promotional offers (based on consent only).

We will never use your information for purposes beyond those stated above.

5 Data Storage and Security

5.1 Technical Security Measures

ace653 takes the following technical steps to keep your information secure:

• All data transmission is secured through SSL/TLS encryption
• Passwords are stored using strong hashing algorithms; the original password is never stored
• Sensitive financial information is masked and never displayed in full
• Regular security audits are conducted
• Firewalls and intrusion detection systems are used to prevent unauthorised access

5.2 Data Retention Period

ace653 retains information according to the following policy:

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for the period required by legal obligations.
• Closed account data: may be retained for a limited period for fraud prevention and legal compliance purposes.
• Cookie data: retained for the duration set according to the type of cookie.

5.3 Access Control

Among ace653 staff, only those who need access for their work are granted limited access to user information. All access is logged and reviewed on a regular basis.

6 Sharing Information with Third Parties

ace653 never sells your personal information. However, information may be shared in the following limited circumstances:

6.1 Payment Processors

Only the information necessary to complete a transaction is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These third parties are governed by their own privacy policies.

6.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt may see limited technical information that is necessary solely for operating the games.

6.3 Legal Authorities

If required by a valid court order, government directive, or legal obligation, we may share information with the relevant authorities.

6.4 What We Never Do

• Sell your information to advertisers
• Disclose your identity information to unrelated third parties
• Use your information for marketing purposes without your consent

7 Cookies and Tracking Technologies

ace653 uses cookies to keep the website functioning properly and to improve the user experience.

7.1 Essential Cookies

These cookies are essential for the basic functioning of the site — such as maintaining your login session, storing security tokens, and completing the payment process. These cookies cannot be disabled.

7.2 Functionality Cookies

These cookies are used to remember your preferences, such as language settings or game settings. They can be turned off from your browser settings, but doing so may mean you cannot enjoy certain features.

7.3 Analytics Cookies

These cookies are used to monitor site performance and understand user behaviour. The information collected is aggregated and not personally identifiable.

7.4 Cookie Controls

You have the option to delete or disable cookies from your browser settings. Please note that disabling certain cookies may cause some features of the site to not work properly.

8 Your Rights

As a user of ace653, you enjoy the following rights:

8.1 Right to Access Information

You can find out at any time what information ace653 holds about you. Contact us to request a copy of this information.

8.2 Right to Correct Information

If your account contains incorrect or outdated information, you can request that it be corrected. This can be done through account settings or via the support chat.

8.3 Right to Unsubscribe from Marketing Communications

If you do not wish to receive promotional emails or messages from ace653, you can unsubscribe at any time. Transaction-related and security-related messages are outside the scope of this option.

8.4 Right to Data Portability

In certain cases, you can request to receive your information in a structured, machine-readable format.

8.5 Right to Lodge a Complaint

If you believe that ace653 has violated your right to privacy, you can contact us directly. We will endeavour to resolve your complaint promptly and effectively.

9 Account Closure and Data Deletion

If you wish to permanently close your account at ace653, please submit a request through our 24/7 live chat support or by email.

9.1 Data Deletion Process

After receiving an account closure request, ace653 will take the following steps:

• Your identity information will be verified
• Any pending transactions before the account is closed will be completed
• Active sessions and access will be terminated
• Information required to meet legal and regulatory obligations will be retained for the specified period

9.2 Legal Basis for Data Retention

Some information may be retained even after account closure, if:

• It is necessary for legal compliance
• It is needed for fraud investigation or dispute resolution
• It is necessary to prevent unauthorized re-registration by the same person

10 Protection of Minors

ace653 provides services only to those aged 21 and above. Under no circumstances do we collect information from or provide services to minors.

We verify user age at the time of registration and through identity verification. If a minor has created an account using false information and we are notified of this, we will immediately close that account and delete all associated data.

If parents believe their child has created an account on ace653, please contact us immediately.

11 Policy Changes

ace653 may update this privacy policy from time to time. We may make changes in the following cases:

• When new services or features are launched
• When legal or regulatory requirements change
• When data protection practices are improved
• Due to technological changes

For any significant changes, we will notify you via your registered email or through a notice on the site. The date of the change will be reflected in the "Last Updated" date at the top of this page.

Continuing to use ace653 after changes have been made will be considered as your acceptance of the updated policy. We therefore encourage you to review this page regularly.

12 Contact

Contact us for any questions, concerns, or requests regarding the privacy policy:

Your privacy is very important to us. ace653 always operates with transparency and is committed to ensuring your information is treated with respect.